- Refund to original payment method i.e. card, paypal account e.t.c (please be aware this can take up to 5 days depending on your bank.)
- Add to Store Credit, this is immediate and you can use your balance immediately. Just place a new order in the normal way and when you reach the payment section of the checkout, you will need to enter the 'Coupon Code" Provided in the coupon code field, you will need to enter the code provided in the coupon code field.
- Exchanges We do offer exchanges. We will only exchange the same item originally bought for an alternative size. We do not hold stock so can only exchange an item if it's in stock at the point of processing your return. Please place a new order if an alternative item(s) is required.
- PLEASE NOTE: From the 25th March we will not be able to offer exchanges.
Please note we do not refund the original shipping charge when you placed the order. If you have decided to return an order and not to use the FREE returns service that we provide (partnering with CollectPlus), we are unable to refund the cost of returning the item(s) back to us. This is the customer's responsibility.
Please allow up to 3 working days from our receipt of your return for us to process your refund; this may be longer at busier times.